Nuance Communications, Inc. - RETHINK Retail

Nuance Communications, Inc.

Regardless of channel, retail shoppers – more than those in any other vertical – expect a more personalized frictionless experience that they can carry from one channel to the next and are more likely to switch brands if not. Nuance provides cutting-edge voice, digital, and messaging solutions that transform customer experiences—and improve business operations.

Nuance can up-level and streamline your online customer experience. We deliver easily integrated solutions with the support to help brands analyze, optimize, and scale across channels from Google’s Business Messages to SMS to mobile chatbots, with AI built on 31 billion vertical-specific customer conversations. Whether leveraging Nuance virtual assistants or live agent tools, retailers improve conversion, sale size, and CSAT while reducing costs.

With more than half of the world’s largest retailers, Nuance conversational AI solutions power exceptional shopper experiences, from predictive self‑service through a virtual assistant to proactive order status updates.

Website:
Foundation:
1992
Number of employees:
5,001-10,000 employees
Features:
Analytics, Connected Experiences, CRM, eCommerce
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