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NRF 2022: Retail’s Big Show is back in NYC January 16-18, 2022 and RETHINK Retail can’t wait to attend and see the best and brightest in the industry all in one place! Check out the Top Retail Influencers’ picks for the must see sessions, events, exhibitors and stores during your time in NYC.


“2022 will be a critical turning point in how we shift our energy, financial support, entrepreneurship, and career development tools back into the hands of our retail store teams. I am particularly excited to hear new ideas and explore innovative technology platforms such as Reflex Careers and Job Pixel that are hitting the hiring challenges in retail head-on. This area of the industry has been extremely slow to change, and now is the time to do it.”

— Ron Thurston, Founder TAKE PRIDE TODAY™, Best Selling Author of RETAIL PRIDE

Agenda At A Glance



Keynote Session

The Visionary 2022: A conversation with Target CEO Brian Cornell

8:45am – 9:15am

Javits North, Level 5, SAP Theatre

Featured Session

Capturing the Chinese Consumer: How Alibaba and Thom Browne Drive New Innovation

10:30am – 11:00am

Javits North, Level 4, Room 406, Riskified Stage

Exhibitor Big Ideas

The Age of Digital Optimism with Microsoft Cloud for Retail Produced by Microsoft

11:00am – 11:30am

Session available On-Demand only, post-show


Food Truck Alley and Lounge: Sample New York’s popular culinary artisans

Inner roadway of Javits Center, facing 11th Ave. (outside), Level 2


Featured Session

Prioritizing the consumer: Unlocking flexibility and growth across the shopping experience

12:00pm – 12:30pm

Javits North, Level 4, Room 404, StarWind Stage

FQ Equality Lounge

Investing in Your Team: Creating Opportunities for Women at the Top

2:00pm – 2:30pm

Special Events Hall, Level 1, FQ
Equality Lounge

Keynote Session

Lessons Learned from CPG to Accelerate Growth for Future Success: A conversation with PepsiCo Foods CEO Steven Williams

3:30pm – 4:00pm

Javits North, Level 5, SAP Theatre


“Shoppers are coming back to stores in droves. It will be great to hear winning strategies to grow retail than hunker down alone.”

— Bob Phibbs, the Retail Doctor

Tech Leaders


We’ve got something that every retailer in the country is looking for: a solution to the labor crisis.

One of the biggest challenges facing retailers today is The Great Resignation. But instead of focusing all their time and energy on acquiring labor, retailers need to take a step back and look at how they’re supporting their existing staff.

Wondering how to give your staff the tools and support they desperately need to deliver memorable CX, execute on tasks efficiently, and and mobilize on key events effectively? Visit Nudge’s virtual booth!

Be sure to download your copy of The Deskless Report, which provides in-depth research into what retail associates desperately need!


Ask our retail experts your most pressing questions about our retail planning solutions while learning how we support your business’s unique needs. RELEX can help you with store replenishment and allocations; promotions, inventory, and capacity; and space and workforce—basically, everything your end-to-end supply chain requires.

Catch our booth events on Monday, January 17
Fresh Tech: New RELEX offerings unveiled: Every hour
Retailer Insights & Case Studies: Every 1/2 hour

Session: Exhibitor Big Ideas Session on Tuesday, January 18 | 2:00 – 2:30pm | Plan Better, Sell More, Waste Less. Learn how JOKR is optimizing inventory, space & staff. See the Agenda for details.

Event: Attend RELAX with RELEX for Cocktails with a View at 6:30 -9:30 pm on Sunday, January 16 at The Refinery Rooftop or Monday, January 17 at Moxy Bar. See the Social Events for details.


We will have some awesome demos for you to see, highlighting our contact center AI and automation solutions like Talkdesk Virtual Agent, Agent-Assist, Self-Service Portal, AI Trainer, and more! Want a sneak preview? Check this out.

Session: Exhibitor Big Ideas Session on Tuesday, January 18 | 1:00 – 1:45pm | Talkdesk: The Future of Customer Service, with Tuft & Needle and Vivino. See the Agenda for details.

Event: Talkdesk is sponsoring the Retail’s CIO Party: Sunday, January 16, 5:30 pm–7:30 pm. See the Social Events for details.


Visit our booth if you’re looking for learning management, learning experience, and overall asset protection solutions. Intertek Wisetail and Intertek Catalyst are part of the People Assurance business unit of Intertek: Wisetail offers award-winning LMS and LXP software solutions for onboarding, training, and talent development that go beyond learning to turn companies into communities. Catalyst specializes in safety, loss prevention and overall asset management.

Stop by our booth to get a demo of the Wisetail software and speak with a Catalyst specialist about asset protection and programs to be entered into our drawing to win prizes. Everyone scanned will also receive an NRF discount on Wisetail’s software.


“I’m looking forward to walking the floor to demo the latest in retail analytics from companies like Pathr.ai, demand forecasting tools like from Antuit.AI, progression in AR, endless aisle solutions, and clienteling tools. Today’s consumer is evolving more rapidly as ever which poses both challenges and opportunities for retailers. The role of the store will continue to evolve as a result and it’s these tools that will help position retailers and brands for success.”

— Melissa Gonzalez, ​​CEO & Founder at The Lionesque Group

Social Events



RetailROI SuperSaturday is now Virtual SuperFriday

Friday, January 28th
11:00am – 2:00pm EST

To learn more visit retailroi.org.



Opening party

6:00–7:30 pm

Marriott Marquis, Westside Ballroom, 5th Floor



VIP Awards: An industry celebration at Gotham Hall

6:00–10:00 pm

1356 Broadway

Separate ticket required here.



Retail Insiders Party

If you are a retail VP or above, RSVP to cathy@cathyhotka.com.



Retail Insiders Party

If you are a retail VP or above, RSVP to cathy@cathyhotka.com.



Expo Happy Hour

4:00-5:00 pm

Expo, Levels 1 and 3



RELAX with RELEX for Cocktails with a View

We know your time is valuable…and at NRF, your time is often booked. That is why we are making it easy to relax with RELEX.

Join us on either Sunday, January 16 at Moxy Bar or Monday, January 17 at The Refinery Rooftop.

Sunday, January 16 | 6:30-9:30pm

The Refinery Rooftop
63 W. 38th St.

Monday, January 17 | 6:30-9:30pm

Moxy Bar
485 7th Ave

Retailers can request a ticket here.



Expo Happy Hour

4:00-5:00 pm

Expo, Levels 1 and 3



Hudson Yards Tour: Merging Brick-and-Mortar with Digital
Retailers Only

6:00–8:00 pm

Hudson Yards

Guided Retail Store Tours can be purchased when you register for NRF 2022.



Snack Break

3:00-4:00 pm

Expo, Level 1 and 3