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NRF 2023

NRF is back and bigger than ever!

Retail’s Big Show is taking place January 14-17, 2023 and RETHINK Retail can’t wait to see the best and brightest in the industry all in one place!

This year, attendees from both the Top Retail Influencers and Global Retail Leaders communities will be on stage throughout the event, as well as sharing their picks for the must see sessions, exhibitors, stores and activities during your time in New York City.

Retail’s Big Show is taking place January 14-17, 2023 and RETHINK Retail can’t wait to see the best and brightest in the industry all in one place!

“Ken Blanchard said it best, ‘None of us is as smart as all of us.’ I love attending the NRF Big Show and its accompanying events to learn from retail peers, mentors, and luminaries.”

— Andrew Laudato, COO at The Vitamin Shoppe

“I always like to think of the NRF Big Show as the celebratory kick-off to each year ahead in retail, and this year is no different. I am looking forward to returning as a speaker to the NRF stage, moderating a retail discussion with Salesforce during NRF week and returning as a judge to the Vendor in Partnership Awards taking place the Friday prior to NRF’s Big Show. Additionally, I’m excited to join RETHINK Retail in their Bash and connect with so many peers, retailers, companies, and industry leaders along the way. The discovery of new ways to support retail and innovations to help fuel our industry is something I always look forward to, as well.”

— Nicole Leinbach Reyhle- Founder & Publisher of Retail Minded

“I’m looking forward to connecting with the industry to discuss the trends that will most impact retail in the year ahead. From continued technological advances to ever-changing consumer behaviors to the worrying economic climate, there are no shortage of forces that will continue to reshape the industry. Some of the more prominent forces at play today is finding the balance between human vs bot, value vs values and physical vs virtual.”

— Michelle Evans, Retail, Digital and Consumer Insights at Euromonitor International

Meet Us At The Show

RETHINK Retail is attending NRF to bring live video and event coverage straight to your social feed. Be sure to follow the hashtags #RETHINKRetail and #NRF for live updates.

Ready to connect with us at the show? Request an on-site interview on the show floor using the adjacent form or follow up with us on LinkedIn.

“I am always a fan of the emerging startups section…I think it’s called the Innovation Lab. That has lots of live demos and interesting new companies that are developing new solutions to problems in retail you may not have even knew existed. That is always my favorite part of the show.”

— Sucharita Kodali, Retail Industry Analyst at Forrester

Agenda At A Glance

Sunday

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“I’m really looking forward to attending NRF 2023 in person for the first time since the pandemic – they don’t call it ‘Retail’s Big Show’ for nothing! In particular, I’m looking forward to finding out how retailers are innovating with MACH, AI and Web 3.0 technologies to help meet the unprecedented challenges they currently face matching supply to demand and offering an optimised, integrated digital and store customer experience.”

— Miya Knights, Retail Technology Magazine Publisher, Author, Consultant

“I am particularly grateful to the National Retail Federation to add content and global leaders in my talk scheduled for Tuesday Jan 17 that is outside of the retail industry. This could be the beginning of long-overdue convergence of content and creativity as it relates to a consumer. Advertising, retail, technology all have the consumer at the center of their businesses yet operate in silos. It is thrilling to bring this discussion to the largest retail gathering in the US.”

— Christine Russo, Principal at Retail Creative and Consulting Agency

Retail Executive Speakers

See our top picks for retail executive taking stage at NRF that you won’t want to miss.

Andrea Turner

VP, Global Customer Service and Logistics at Mondelēz International

Andy Kettlewell

Group VP, Inventory and Analytics at Walgreens

Christopher Thomas-Moore

SVP, Customer & Store Experience at Domino’s

David Guggina

Senior Vice President, Supply Chain Engineering and Product at Walmart US

Dina Fierro

Vice President, Global Digital Innovation & Strategy at NARS Cosmetics

Geoffroy van Raemdonck

CEO at Neiman Marcus Group

Gigi Ganatra

Vice President of Corporate Affairs at Nordstrom Inc.

Giorgio Pradi

President at Sunglasshut

Gretchen Ganc

EVP, Strategy & Analytics at The Container Store

Jacee Scoular

Sr. Director, Brand Strategy & Communications at Hollister Co.

Jack Sinclair

Chief Executive Officer at Sprouts Farmers Market

Jacqueline Long

Director, Merchandise Process at Bealls, Inc

Jeff Gennette

Chairman and CEO at Macy’s Inc.

Jemma Spiers-Ware

Senior Director 3D Experience (3DX) at Tommy Hilfiger

Jessica Cloutier

Senior Director of Styling at Nordstrom Inc.

John Furner

President and CEO at Walmart U.S.

Jordana Kammerud

Executive Vice President, Chief Human Resources Officer at Claire’s

Martin Urrutia Islas

Global Head Retail Experience at The LEGO Group

Molly Taylor

Chief Merchant at Saks OFF 5TH

Nick Woodhouse

President and Chief Marketing Officer at Authentic Brands Group

Roberto Funari

CEO Alpargatas at Alpargatas (Havaianas & Rothy’s

Valerie de Charette

VP International Digital at American Eagle Outfitters Inc.

“Where and how people interact online is changing dramatically. I’m excited to learn more about how retailers and brands are experimenting with gaming, metaverse and web3 activations.”

— Michelle Grant, Director, Strategy and Insights, Retail and Consumer Goods at Salesforce

Tech Leaders

Booth #209

There are thousands of ecommerce sites delivering mediocre shopping experiences (at best). But it takes far more than a simple catalog and cart to maintain market share and build a loyal customer base. Coveo supports leading ecommerce brands to deliver 1:1 personalized experiences with AI-powered search.

Big Ideas Session

How Caleres Transformed their Online Commerce Experience

Sunday, January 15th, 4:00 – 4:30 pm — Expo, Level 1, Expo Stage 1

If you’re the type of person that needs to see to believe (we know we are), don’t miss our Big Ideas talk. You’ll learn how Caleres transformed its online experience to achieve a 24% increase in conversions with Coveo. Get a sneak peek behind the scenes of how a multi-million brand re-invented its ecommerce to make its buyers’ journeys frictionless and personalized.

Learn More

Booth Activities

Watch a demo at our booth and see how you can drive conversions with relevant product recommendations and content. Plus, you can win a pair of free sneakers from one of our power-house clients, Caleres (it’s a win, win!).

Whether you’re ready to get a 15x ROI with Coveo (guaranteed), or you’re just looking for some friendly faces, you can’t miss our Happy Hour. Visit our booth on Monday, January 16th, from 4- 5pm and get a taste of Coveo’s specialty cocktail, Maple Manhattan. Brian McGlynn, our Ecommerce VP, with over 20 years in the high-tech industry, will be around to answer your questions on Coveo or the ecommerce landscape in general.

Booth #4856

Booth Activities

Plan Better | Sell More | Waste Less

Unified Supply Chain and Retail Planning for Inventory, Space & Staff

Check out RELEX’s in-booth presentations on Monday, January 16th

Unveiling the latest in RELEX offerings and Solutions — on the hour
RELEX Presents Customer Case Studies — on the 1/2 hour including – Big Lots, Rite Aid and Autozone

Relax with RELEX – Cocktails with a View

We know your time is valuable…and at NRF, your time is often over-booked. That is why we are making it easy to relax with RELEX. Join us on Monday for great city views paired with complimentary cocktails, hors d’oeuvres, and whimsical immersive entertainment. Save your spot now to meet us 25 stories up at one of Forbes-voted best winter rooftops in NYC!

Elsie Rooftop – The House in Good Taste — 1412 Broadway, New York, NY 10018 (1.1 mile from Javits Center)

Monday, January 16th — 6:30 – 9:00 pm

Learn More

Big Ideas Session

Delivering for the Omnichannel Customer with Agility and Precision

Tuesday, January 17th, 1:00 – 1:45 pm — Expo, Level 3, Expo Stage 3

Peter Anthony, Vice President Supply Chain Services, ADUSA Supply Chain
Jason Thomas, Director Demand Services, ADUSA Procurement
Candace Davis, Manager of Demand Systems, ADUSA Procurement
Mikko Kärkkäinen, CEO RELEX Solutions

Despite unprecedented conditions for the grocery industry, Ahold Delhaize USA companies have continued their industry-leading supply chain transformation to ensure customer needs are met no matter how they choose to shop.

Join us to learn more about how the largest grocery retail group on the East Coast is leveraging people and technology to deploy agility, flexibility, and precision in its end-to-end supply chain, which supports over 2,000 retail stores, rapidly growing e-commerce sales, and an expanding network of distribution centers

Booth #3157

Booth Activities

Stop by Fortinet’s in-booth, 15-minute Tech Talks held at Booth #3157 and hear the latest tech trends and success stories from retailers, analysts, and industry experts!

Looking ahead to 2023, retailers are moving forward with new initiatives that focus on the intelligent use of technology.

Sessions to be held at the top of the hour on:

Sunday, January 15th from 11 am – 2 pm
Monday, January 16th from 11 am – 4 pm
Tuesday, January 17th from 10 am – 1 pm

Booth #6339

Go beyond empathy. Create a culture of compassion in your contact center.

Booth Activities

We’ll be raffling out a VESPA—enter to win by coming by stopping by our booth!

Monday, January 16th, 4:00 – 5:00 pm

Inaugural happy hour for Retail Women in Tech, stop by for fun conversations and drinks with retail women in tech from Talkdesk, SAS, AWS, and more!

Tuesday, January 17th, 11:30 – 1:30 pm

Right after our Big Ideas session, head over to the Talkdesk booth for a Celebration of National Customer Service Day with prizes and treats!

Bonus

New Talkdesk research reveals the trends to watch in retail CX. Over the next two years, brands aim to move beyond the transactional to more interactive, unified experiences, yet barriers to staffing and IT integration remain.

Learn More

Big Ideas Session

We’re All Human: Creating a Culture of Compassion in the Contact Center

Tuesday, January 17th, 10:15 – 11:00 am — Expo, Level 1, Expo Stage 1

Shannon Flanagan – VP Global Industry Strategy: Retail & Consumer Goods, Talkdesk
Chris McShane – SVP, CX, Serta Simmons Bedding
Jeff Pennell – CEO, Cambridge Spa Group (Massage Envy, European Wax Center)
Tim Houlne – CEO, Humach
Amber Scott – VP CX, Tuft & Needle / SSB

We will be giving out more prizes here, like 1-1 “Hack your sleep” sessions with Serta Simmon’s Sleep Expert. Add to your calendar

Booth #3960

Big Idea Session

Turn Shoppers into Long-term Connected Customers

Tuesday, January 17th, 2:45 – 3:15 pm — Expo, Level 3, Expo Stage 5

Roopi Crowley, Managing Director of Retail Strategic Accounts, T-Mobile for Business
Steven Crowley, Director of Solutions Engineering, T-Mobile for Business
Al Lettera, SVP, IT, Tractor Supply Company
Deborah Weinswig, CEO, Coresight Research

In this Big Ideas Session, Al Lettera, Senior Vice President of Information Technology for Tractor Supply Company and Deborah Weinswig, CEO and Founder at Coresight Research will discuss how big box retailers are able to create enticing experiences and capture valuable data to better align with consumer preferences by incorporating memorable digital in-store retail technology.

Can’t make the session? Visit T-Mobile for Business at Booth #3960

“At this year’s show I’m going to be focusing on tech that is related to the future of work. We’ve seen retailers face escalating costs and labour challenges, driving a need for new solutions. Automation will be an important aspect, but I’m also going to be looking for those techs that can help ease the burden on frontline associates and create more engaging, relevant and personalised customer interactions.”

— Stewart Samuel, Global Retail Insights at IGD

“There are so many things I’m looking forward to at NRF this year, most importantly, coming back to NYC and connecting with dozens of people I have only met virtually. Plus, I will be spending time at the booths for both KWI and YOOBIC signing copies of RETAIL PRIDE, so please come by and say hello!”

— Ron Thurston, Best Selling Author of RETAIL PRIDE, Host of the RETAIL IN AMERICA Podcast

Featured Activities

RetailROI SuperSaturday

Saturday, January 14 — 7:30 AM – 2:00 PM

Celebrating their 14th year, RetailROI is once again bringing together retail’s most prominent thinkers for revealing discussions on Customer Experience – How C-level Executives Can Foster Innovative Environment – all for a greater cause on Saturday January 14th. The Retail Orphan Initiative (RetailROI) is a non-profit driven by the mission to raise awareness and provide real solutions for more than 400 million vulnerable children worldwide. Over the last 12 years, the proceeds from the SuperSaturday event before NRF has helped over 265,000 orphaned and vulnerable children with clean water, education, and life skills/training here in the US and in over 27 different countries in total.

Retail Insiders Party

Sunday, January 15 — 9:00 – 11:30 PM

Join senior technology and transformation leaders and the best sponsor companies for this two and a half hour cocktail event on Janurary 15th. Since 2006, The Retail Insiders Party has been retail’s class reunion! It may be difficult to locate friends at the show itself, but it’s easy to find them here! Enjoy premium cocktails and delicious finger food in a festive atmosphere right in Times Square. Enjoy catching up with key people at your former company, meet prominent new friends, and get a sneak peek at the coolest technologies at the NRF show.

“What I am most looking forward is to get together with friends and colleagues that we haven’t seen for 2-3 years. This is a people business, and that is what makes it special. For events, most looking forward to RetailROI SuperSaturday where the industry comes together to help children in need. It’s a unique event with great content but a greater cause. It gets to the heart of our industry. After 30 years at the show, the technology and buzzwords come and go – but the relationships – those are what matter and I most looking forward to seeing everyone.”

— Greg Buzek, President – IHL Group, RetailROI

The RETHINK Retail BASH

Monday, January 16 — 8:00 – 11:00 PM

Join RETHINK Retail on Monday, Jan 16 in New York City for a unique evening of sophisticated networking and information sharing at a premier location only revealed to attendees! At the Bash, connect with top retail executives, analysts, educators, thinkers and doers for an unprecedented social experience that includes both our Top Retail Influencers and Global Retail Leaders.