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NRF 2023

NRF is back and bigger than ever!

NRF is back and bigger than ever! Retail’s Big Show is taking place January 14-17, 2023 and RETHINK Retail can’t wait to see the best and brightest in the industry all in one place!

This year, attendees from both the Top Retail Influencers and Global Retail Leaders communities will be on stage throughout the event, as well as sharing their picks for the must see sessions, exhibitors, stores and activities during your time in New York City.

NRF is back and bigger than ever! Retail’s Big Show is taking place January 14-17, 2023 and RETHINK Retail can’t wait to see the best and brightest in the industry all in one place!

“Ken Blanchard said it best, “None of us is as smart as all of us.” I love attending the NRF Big Show and its accompanying events to learn from retail peers, mentors, and luminaries.”

— Andy Laudato, COO at The Vitamin Shoppe

“I’m looking forward to connecting with the industry to discuss the trends that will most impact retail in the year ahead. From continued technological advances to ever-changing consumer behaviors to the worrying economic climate, there are no shortage of forces that will continue to reshape the industry. Some of the more prominent forces at play today is finding the balance between human vs bot, value vs values and physical vs virtual.”

— Michelle Evans, Retail, Digital and Consumer Insights at Euromonitor International

Interview With Us

RETHINK Retail is attending NRF to bring live video and event coverage straight to your social feed. Be sure to follow the hashtags #RETHINKRetail and #NRF for live updates.

Ready to connect with us at the show? Request an on-site interview on the show floor using the adjacent form or follow up with us on LinkedIn.

Agenda At A Glance

This year’s show brings together many of the most anticipated retail speakers across the globe, and with the help of our communities, we’ve curated a must-see lineup of sessions you’re not going to want to miss!

“I am always a fan of the emerging startups section…I think it’s called the Innovation Lab. That has lots of live demos and interesting new companies that are developing new solutions to problems in retail you may not have even knew existed. That is always my favorite part of the show. ”

— Sucharita Kodali, Retail Industry Analyst at Forrester

Sunday

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Tech Leaders

Attending NRF in 2023 are some of the most exciting technology leaders of today! Read on to learn more about what these companies are doing at the show.

“I am particularly grateful to the National Retail Federation to add content and global leaders in my talk scheduled for Tuesday Jan 17 that is outside of the retail industry. This could be the beginning of long-overdue convergence of content and creativity as it relates to a consumer. Advertising, retail, technology all have the consumer at the center of their businesses yet operate in silos. It is thrilling to bring this discussion to the largest retail gathering in the US.”

— Christine Russo, Principal at Retail Creative and Consulting Agency

Booth 6C24, Hall 6

RELEX is the market-leading supply chain & retail planning platform. RELEX helps retailers and consumer brands unify their planning, from demand and merchandise to supply chain and operations, for maximum customer satisfaction at the lowest operating cost.

Booth Activities

Stop by the RELEX booth for the latest in RELEX offerings and solutions.

Hear about the latest supply chain & retail planning tech trends and learn why leading retailers, wholesale companies and manufacturers such as Lidl, Douglas, Stokke, MediaMarkt, Saint-Gobain, and Circle K, trust RELEX to optimize their supply chain and retail planning.

RELEX will run live demos and on-site ROI calculations for specific solutions areas at request – book a meeting to secure a slot and discuss with RELEX’s industry experts for more insight!

Relax with RELEX – Cocktails with a View

Wednesday, March 1st at INNSiDE Hafen ‘COLORIUM’

We know your time is valuable… and at EuroShop, your time is often over-booked. That is why we are making it easy to relax with RELEX. Join us on Wednesday for great city views paired with complimentary cocktails and hors d’oeuvres. Save your spot now!

Note that this is an invite-only event hosted by RELEX. Reach out to your RELEX contact for an invite or meet them at EuroShop for a ticket!

Learn More

Connected Retail Stage

Unified planning and optimization: Centralized to success

Tuesday, February 28th, 12:20 – 12:40 pm – Connected Retail Stage, Halle 6, Stand I03

Today’s supply chains are becoming ever more complex. Increasingly demanding consumers have resulted in an explosion of purchase and fulfillment channels. Retailers are adding new nodes to their supply chains to speed up customer fulfillment and increase customer satisfaction. In this session, Mike Taylor, Strategic Sales Solutions Architect at RELEX Solutions will describe how unified planning can break down silos, connect supply chain nodes and decision-makers, and deliver a truly optimized supply chain.

Booth #3157

Booth Activities

Stop by Fortinet’s in-booth, 15-minute Tech Talks held at Booth #3157 and hear the latest tech trends and success stories from retailers, analysts, and industry experts!

Looking ahead to 2023, retailers are moving forward with new initiatives that focus on the intelligent use of technology.

Sessions to be held at the top of the hour on:

Sunday, January 15th from 11 am – 2 pm
Monday, January 16th from 11 am – 4 pm
Tuesday, January 17th from 10 am – 1 pm

Booth #6339

Go beyond empathy. Create a culture of compassion in your contact center.

Booth Activities

We’ll be raffling out a VESPA—enter to win by coming by stopping by our booth!

Monday, January 16th, 4:00 – 5:00 pm

Inaugural happy hour for Retail Women in Tech, stop by for fun conversations and drinks with retail women in tech from Talkdesk, SAS, AWS, and more!

Tuesday, January 17th, 11:30 – 1:30 pm

Right after our Big Ideas session, head over to the Talkdesk booth for a Celebration of National Customer Service Day with prizes and treats!

Bonus

New Talkdesk research reveals the trends to watch in retail CX. Over the next two years, brands aim to move beyond the transactional to more interactive, unified experiences, yet barriers to staffing and IT integration remain.

Learn More

Big Ideas Session

We’re All Human: Creating a Culture of Compassion in the Contact Center

Tuesday, January 17th, 10:15 – 11:00 am — Expo, Level 1, Expo Stage 1

Shannon Flanagan – VP Global Industry Strategy: Retail & Consumer Goods, Talkdesk
Chris McShane – SVP, CX, Serta Simmons Bedding
Jeff Pennell – CEO, Cambridge Spa Group (Massage Envy, European Wax Center)
Tim Houlne – CEO, Humach
Amber Scott – VP CX, Tuft & Needle / SSB

We will be giving out more prizes here, like 1-1 “Hack your sleep” sessions with Serta Simmon’s Sleep Expert. Add to your calendar

Booth #3960

Big Idea Session

Turn Shoppers into Long-term Connected Customers

Tuesday, January 17th, 2:45 – 3:15 pm — Expo, Level 3, Expo Stage 5

Roopi Crowley, Managing Director of Retail Strategic Accounts, T-Mobile for Business
Steven Crowley, Director of Solutions Engineering, T-Mobile for Business
Al Lettera, SVP, IT, Tractor Supply Company
Deborah Weinswig, CEO, Coresight Research

In this Big Ideas Session, Al Lettera, Senior Vice President of Information Technology for Tractor Supply Company and Deborah Weinswig, CEO and Founder at Coresight Research will discuss how big box retailers are able to create enticing experiences and capture valuable data to better align with consumer preferences by incorporating memorable digital in-store retail technology.

Can’t make the session? Visit T-Mobile for Business at Booth #3960

Stores

While in the hustle and bustle of The Big Apple, make sure to check out some of the most prominent physical retail experiences in the city!

“What I am most looking forward is to get together with friends and colleagues that we haven’t seen for 2-3 years. This is a people business, and that is what makes it special. For events, most looking forward to RetailROI SuperSaturday where the industry comes together to help children in need. It’s a unique event with great content but a greater cause. It gets to the heart of our industry. After 30 years at the show, the technology and buzzwords come and go – but the relationships – those are what matter and I most looking forward to seeing everyone.”

— Greg Buzek, President – IHL Group, RetailROI