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shoptalk Europe

SHOPTALK Europe 2022

Shoptalk Europe is back and bigger than ever! Taking place June 6-8, 2022 in London, U.K.

This year’s event is poised to bring some of the world’s most insightful and innovative retailers, tech companies, and analysts all together under one roof.

Check out the Top Retail Influencers’ picks for the must see sessions, exhibitors, stores and events during your time in London, and be sure to sign up for an exclusive interview with RETHINK Retail at the show.

Diane Wehrle

“The last two years has presented the greatest shock to physical retailing since rationing during the second world war. Prolonged lockdowns have acted as a catalyst for change in consumer behaviour with unprecedented shifts in footfall that is now being reflected in the usage of physical stores and destinations. I’m excited to be at Shoptalk Europe this year to understand how retailers are responding to these changes, and how they plan to adapt their propositions to meet the future demands of consumers.”

– Diane Wehrle, Marketing & Insights Director at Springboard

Rethink logo

Meet Us at Our Booth E33

RETHINK Retail is partnering with Shoptalk Europe to bring live video and event coverage straight to your social feed. Be sure to follow the hashtags #RETHINKRetail and #ShoptalkEurope for live updates. 

Want to meet with us at the show? Request an on-site interview at our media booth or on the show floor. 

Join our team and Top Retail Influencers for a Happy Hour Meet & Greet at the RETHINK Retail media booth E33 from 15:30-17:00 (3:30-5:00 pm) on Tuesday, June 7.

Interview with us at the conference.

Martin Newman

“I’m looking forward to sessions on the new retail organization and in particular those that address the need to work cross-functionally to create a cohesive shopping experience. To guarantee future success, retailers need to be customer-centric. And closer cross functional working with shared objectives will be at the heart of achieving this transformation.”

— Martin Newman, The Consumer Champion; Founder of Customer Service Action and The Customer First Group

Agenda At A Glance



Track 3: The New Retail Organization

Attracting, Developing and Retaining Top Digital Talent

1:00pm — 1:40pm BST

Matt Grest, Chief Information Officer, The Very Group

Jessica Alsing, Chief Digital Officer, Grendene Global Brands

Alejandro Ferrer Ramos, VP, CIO Global Brand Technology, The Estée Lauder Companies

Chris Brook-Carter, CEO, retailTRUST (Interviewer)

Track 1: Insights and Perspectives on Retail’s Transformation

The Changing Consumer: New Insights and Perspectives

1:45pm — 2:25pm BST

Susan Barratt, CEO, IGD

Carla Buzasi, President and CEO, WGSN

Kees Jacobs, VP, Global Consumer Products & Retail, Capgemini

Zahra Mohamed, Senior Content Manager, Shoptalk (Emcee)

Track 3: The New Retail Organization

Leading with Purpose

2:30pm — 3:10pm BST

Damian Brown, Group Head of Talent Acquisition, Chalhoub Group

Lucia Marcuzzo, SVP & Managing Director, North Europe, Levi Strauss & Co

Chris Brook-Carter, CEO, retailTRUST (Interviewer)

Opening Remarks

4:30pm — 4:45pm BST

Leading the Revolution in Online Grocery (General Session Room)

4:45pm — 5:05pm BST

Tim Steiner OBE, Co-Founder & CEO, Ocado Group

Krystina Gustafson, SVP, Content, Shoptalk (Interviewer)

Becoming a Great Leader (General Session Room)

5:05pm — 5:25pm BST

Sian Keane, Chief People Officer, FARFETCH

Fiona Tan, Chief Technology Officer, Wayfair

Rebecca Bemhena, VP Content, Shoptalk (Interviewer

Top Speakers You Can’t Miss

Co Chief Digital Officer | Ingka Group IKEA Retail

Parag Parekh

Co-Chief Digital Officer | Ingka Group (IKEA Retail)
Head of Industry Grocery Food Energy Retail | Meta

Katy Clark

Head of Industry – Grocery, Food & Energy Retail | Meta
Head of Insight and Analytics | ASOScom

Sandra Kampmann

Head of Insight and Analytics | ASOS.com
Executive Director E Commerce Data and Digital Transformation | Carrefour Group

Elodie Perthuisot

Executive Director E-Commerce, Data and Digital Transformation | Carrefour Group
Chief Marketing Officer UK | eBay

Eve Williams

Chief Marketing Officer, UK | eBay
CEO | Olaplex

Jue Wong

CEO | Olaplex
Top Retail Influencers’ Must See Lineup for Shoptalk Europe 2022

“European markets have some of the most stringent sustainability requirements on the planet. I am super-nerd-level excited to hear from brands and partners alike about how they are facing the challenges of creating a sustainability focused retail environment”.

— Andrew Smith, Co-founder & Managing Partner of ThinkUncommon; Co-founder & CEO of Sproutly

Shannon Flanagan

“My passion is helping retailers create happy path journeys for their customers. As digital engagement continues to rapidly grow and advance, creating easy, seamless and personalized experiences across offline and online channels is a “must address now” imperative for retailers. I’m excited to hear how brands are addressing, including their leverage of AI to do so. One of my favorite topics is what the metaverse means today and in the future for retail. I can’t wait to listen and talk about next gen shopping and service!”

— Shannon Flanagan, VP of Global Industry Strategy: Retail, E-Commerce & CPG at Talkdesk

Tech Leaders


Booth K66

Visit our booth to learn how pricing is done right and how instrumental it is for the future!

Explore our enhanced product and enterprise offerings, featuring even more robust industry leading data that allows us to provide clients with the most substantial e-commerce information streams available on the market today.

Big ideas for big brands: 

  • Pricetracer for brands! The first price tracing software solution that will have you set up and onboarded in under 5 min, with no integration requirements. 
  • Our all new Ai pricing recommendation application for the Amazon Buy Box

Don’t miss out:

We are the European leaders in automated and dynamic pricing software and hold years of knowledge and insights across multiple industries — we are available at the event for comment and assistance.


Booth L64

Our team would love to answer any questions you have about post-purchase solutions and how Operations Experience Management could help your brand.

Event Sessions We’re Excited For:

  • Monday, June 6 | 1:45pm — 2:25pm BST | Track 1: The New Retail Organization | Working Cross-Functionally to Create a Cohesive Shopping Experience
    • Modern brands know that creating an experience that seamlessly transitions from in-store to online is paramount in building customer loyalty.
  • Tuesday, June 7 | 2:10pm — 2:50pm BST | Track 4: Tech Startup Spotlight | Working Cross-Functionally to Create a Cohesive Shopping Experience
    • We’ve seen the massive difference that data-driven supply chain technology can make–especially with the uptick in returns facing many retailers.

Don’t miss out:

We’ll be sharing exclusive data on the post-purchase performance of the US’s top 200 retailers, like Apple, Target and Nordstrom from our report. In today’s hyper-competitive landscape, you need to delight modern shoppers well after they’ve clicked buy. Discover how to optimize touch points post purchase and increase revenue and customer retention.

Steve Dresser

“2022 and beyond will see the world emerge from the pandemic but will the focus on stores continue? There is a need to blend technology into stores, but it just can’t be tech for tech’s sake, nor can online just be produced as the answer for every single challenge that retail faces. There is a real need for physical stores to be great and despite a few, lone voices saying this pre COVID, it’s become clear in the pandemic that the role of a good store has never been more important. I am encouraged by tech that is emerging to really improve things for the store associates; around the usage of AR for planograms and some of the digital improvements are also important. But tech just isn’t effective without solid retailing foundations delivered through effective training and relentless execution of the day to day. That remains as true as it ever was.”

— Steve Dresser, Managing Director at Grocery Insight

Store Suggestions

400 Oxford St London W1A 1AB United Kingdom


400 Oxford St, London W1A 1AB, United Kingdom
1 Sloane St London SW1X 9LA United Kingdom


1 Sloane St, London SW1X 9LA, United Kingdom
4 7 Royal Exchange London EC3V 3LR United Kingdom

Fortnum & Mason

4-7 Royal Exchange, London EC3V 3LR, United Kingdom
19 21 High Holborn London WC1V 6BS United Kingdom

Tesco Express

19-21 High Holborn, London WC1V 6BS, United Kingdom
Greenwich High Rd London SE10 8NB United Kingdom

ALDI Shop&Go

Greenwich High Rd, London SE10 8NB, United Kingdom
175 179 Oxford St London W1D 2JS United Kingdom


175-179 Oxford St, London W1D 2JS, United Kingdom
3 Swiss Ct, London W1D 6AP, United Kingdom


3 Swiss Ct, London W1D 6AP, United Kingdom
Westfield Shopping Centre 21262127 Ariel Way London W12 7GE United Kingdom

SiTU L!ve

Westfield Shopping Centre, 2126/2127, Ariel Way, London W12 7GE, United Kingdom