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Bernd Kraus at Diebold Nixdorf, Giri Agarwal at Incisiv, with Melissa Minkow, Top Retail Expert

Hosted by Melissa Minkow, Director of Retail Strategy at CI&T and a 2024 Top Retail Expert, this episode offers a unique exploration into the emotional essence of loyalty beyond mere transactions. Giri Agarwal, Chief Strategy Officer at Incisiv, and Bernd Kraus, Senior Vice President of Software Solutions at Diebold Nixdorf, join Melissa to dissect the strategies and technologies driving successful customer relationships in today’s competitive landscape.