The last two years have forced a fundamental change from the tactical implementation of commerce technology to become commercialized as a strategic growth driver.
In this episode of the RETHINK Retail Podcast, author and technology futurist Daniel Burris sits down with Richard Berkman, global leader for IBM Consulting’s Digital Commerce & Enterprise Design Thinking practices, to discuss the future of retail technology and the three key growth levers retailers must focus on as they adapt their commerce efforts for the road ahead.
IBM iX works at the intersection of strategy, design and technology to digitally reinvent your business. By putting customer experience at the center of your business, IBM iX takes a human-centered, outcomes-led approach to defining your digital strategy and delivering exceptional customer experiences to build your business, by design.
Learn more about how IBM iX can help your businesses at: ibm.biz/BdPBHM
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Hosted by Daniel Burrus
Produced by Gabriella Bock
Edited by Chase Atherton