In this episode, RETHINK Retail Chief Community Officer, Kirat Anand, delve deep into the art of customer feedback and enhancing product offerings with Jeff Turnas, Senior Vice President of Culinary at Whole Foods.
As we pull back the curtains at GroceryShop 2023, Jeff unveils how Whole Foods, under his culinary strategy, navigated through the pandemic, pivoted its offerings, and embraced the transformative Amazon partnership.
Drawing from nearly three decades of experience and expertise in cities like New York, Boston, and London, Jeff shares invaluable insights into achieving elevated customer satisfaction, the redefined grocery store experience post the Amazon-Whole Foods merger, Whole Foods’ commitment to sustainability and community, and the importance of cultivating a memorable in-store experience.
Dive into the cultural shifts within Whole Foods post-acquisition and understand the larger implications for the grocery retail industry.
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This RETHINK Retail Podcast episode was captured live at Groceryshop on September 25, 2023.
Hosted by Kirat Anand
Produced by Gabriella Bock
Research by Maggie Schwenn