Welcome to the Retail Rundown, your go-to weekly podcast where RETHINK Retail teams up with industry experts to discuss the news and trends defining the world of retail.
Retailers need to change their mindset about associates. They aren’t replaceable cogs, but valuable potential brand ambassadors. In this episode, guest host Cathy Hotka discusses the changing role of the in-store associate with guests Connie Cartmill and Jack Bennett.
Connie Cartmill has been leading retail sales, operations and merchandising teams throughout her career. Most recently, she spent 12 yrs. at Lucky Brand where she oversaw the implementation of new omnichannel technologies including store fulfillment, BORIS, BOPIS, Ship from Store & endless aisle in-store selling as well as launching loyalty and private label programs.
Jack Bennett has 20 years of experience working within various specialty retail organizations in store management and field operations. Jack currently serves as the Sr. Director of Solution Experience at Ceridian, a leading human capital management software company.
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