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Featured Report


How New AI Strategies Are Helping Bridge the Consumer Expectation Gap 

– Discover critical insights from RETHINK Retail and Lily AI’s survey of over 1,000 North American shoppers in fashion, home, and beauty.

– Learn how consumer expectations are evolving and how top retailers use AI to bridge the experience-perception gap.

– Exclusive analysis on the challenge of validating customer experience (CX) data.

– Focus on real consumer sentiments versus retailer assumptions, highlighting differences in shopping journey perceptions.

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