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Blog

LoyaltyLion – Creating customer communities: The secret to long-term revenue

LoyaltyLion – Creating customer communities: The secret to long-term revenue

Salesforce: The Retailer’s Guide to Customer Loyalty

Salesforce: The Retailer’s Guide to Customer Loyalty

Google: Predictions for marketing in 2021, from tomorrow’s industry leaders

Google: Predictions for marketing in 2021, from tomorrow’s industry leaders

Oracle: Retailers Need to Adapt Their Analytic Strategies to the New Norm

Oracle: Retailers Need to Adapt Their Analytic Strategies to the New Norm

The Shelf – What Makes Them Buy: Generation Z Buyer Behaviors

The Shelf – What Makes Them Buy: Generation Z Buyer Behaviors

retailX: 2020 Holiday Season Remains Essential to Retail Success

retailX: 2020 Holiday Season Remains Essential to Retail Success

GroundTruth: 2020 Holiday Season Shopping During COVID-19

GroundTruth: 2020 Holiday Season Shopping During COVID-19

Salesforce: 3 Ways Retailers Can Use Ecommerce To Give Back To Communities

Salesforce: 3 Ways Retailers Can Use Ecommerce To Give Back To Communities

Valtech – New Lifestyles, New Customer Experiences: Adapt Quickly with the Help of Proto-Journeys

Valtech – New Lifestyles, New Customer Experiences: Adapt Quickly with the Help of Proto-Journeys

CommerceNext – Consumers Are Open To New Brands: What This Means For The Consumer Landscape And Marketers

CommerceNext – Consumers Are Open To New Brands: What This Means For The Consumer Landscape And Marketers

TD Insights: Distressed Consumers Trends in the Post COVID-19 Recovery

TD Insights: Distressed Consumers Trends in the Post COVID-19 Recovery

eMarketer: US Ecommerce Will Rise 18% in 2020 amid the Pandemic

eMarketer: US Ecommerce Will Rise 18% in 2020 amid the Pandemic

Roadie: Almost 90% of Retailers Expect To Use Crowdsourced Delivery by 2028

Roadie: Almost 90% of Retailers Expect To Use Crowdsourced Delivery by 2028

E-Books

Move from Transactions to Personalized Relationships

Move from Transactions to Personalized Relationships

Loyalty Lion: 2022 Trends

Loyalty Lion: 2022 Trends

Comarch: How Loyalty Programs Boost Revenue – And How To Measure It

Comarch: How Loyalty Programs Boost Revenue – And How To Measure It

Twilio: How to deliver true omnichannel engagement in retail

Twilio: How to deliver true omnichannel engagement in retail

Manhattan Associates: The New Normal Meeting and Exceeding Customer Expectations

Manhattan Associates: The New Normal Meeting and Exceeding Customer Expectations

Infor: Improve agility and responsiveness with an intelligent supply chain control tower

Infor: Improve agility and responsiveness with an intelligent supply chain control tower

Algolia – Searchandising: 9 best practices for better conversion rates

Algolia – Searchandising: 9 best practices for better conversion rates

Microsoft – Intelligent Retail Guide: Unifying Digital and Physical Experiences

Microsoft – Intelligent Retail Guide: Unifying Digital and Physical Experiences

Google Cloud: Unlock the transformative power of AI/ML in Retail

Google Cloud: Unlock the transformative power of AI/ML in Retail

Blue Acorn iCi – 2021: Retail’s Year For Digital Transformation

Blue Acorn iCi – 2021: Retail’s Year For Digital Transformation

Algolia – Searchandising: 9 best practices for better conversion rates

Algolia – Searchandising: 9 best practices for better conversion rates

Magento Commerce: Build a Better Omnichannel Experience

Magento Commerce: Build a Better Omnichannel Experience

Orckestra: 10 Trends Changing Omnichannel Retailing in 2021

Orckestra: 10 Trends Changing Omnichannel Retailing in 2021

Algolia – Search: the secret weapon to great omnichannel experiences

Oracle NetSuite: Inventory Management Fuels Supply Chain Optimization

Oracle NetSuite: Inventory Management Fuels Supply Chain Optimization

Medallia: 3 Ways to Accelerate Towards Agility

Medallia: 3 Ways to Accelerate Towards Agility

ChannelAdvisor: A Guide to E-Commerce for Brands

ChannelAdvisor: A Guide to E-Commerce for Brands

Tecsys – Omnichannel Retail Rebel: Breaking the Rules to Save the Industry

Tecsys – Omnichannel Retail Rebel: Breaking the Rules to Save the Industry

Orckestra: 9 Ways to Get Your Retail Chain in Shape for a Big Holiday Season

Orckestra: 9 Ways to Get Your Retail Chain in Shape for a Big Holiday Season

TIBCO – Retail in Transition: A Framework for Data-Centric Innovations in Retail

TIBCO – Retail in Transition: A Framework for Data-Centric Innovations in Retail

Clarus Commerce: The Ultimate Guide to Loyalty Management

Clarus Commerce: The Ultimate Guide to Loyalty Management

Vertebrae – eCommerce Evolves Due to Consumer Demands: Immersive Experiences with 3D & Augmented Reality

Vertebrae – eCommerce Evolves Due to Consumer Demands: Immersive Experiences with 3D & Augmented Reality

Validity: Email Marketing for Retailers

Validity: Email Marketing for Retailers

Vertebrae: The Power of Immersive Commerce

Vertebrae: The Power of Immersive Commerce

Orckestra – Headless Commerce: 5 Ways API-Based eCommerce Delivers Seamless, Cost-Effective Systems Integration

Orckestra – Headless Commerce: 5 Ways API-Based eCommerce Delivers Seamless, Cost-Effective Systems Integration

Flipbooks

B-Stock: 5 ways to offset loss for excess inventory and protect your brand

Guides

Bloomreach: The Ultimate 2021 Holiday Commerce Guide

Bloomreach: The Ultimate 2021 Holiday Commerce Guide

2021 Guidebook to Retail Fraud Prevention: How Retailers Are Integrating Lessons from 2020 to Meet a New Generation of Threats

2021 Guidebook to Retail Fraud Prevention: How Retailers Are Integrating Lessons from 2020 to Meet a New Generation of Threats

Oracle Retail: 3 Steps to Simplifying Demand Forecasting for Fashion Retailers

Oracle Retail: 3 Steps to Simplifying Demand Forecasting for Fashion Retailers

Future Stores: Shifting Consumer Shopping Habits in 2021

Future Stores: Shifting Consumer Shopping Habits in 2021

Future Stores: Executive Guide to the Future In-Store Retail Experience

Future Stores: Executive Guide to the Future In-Store Retail Experience

Exponea: Key E-Commerce Strategies for 2021

Exponea: Key E-Commerce Strategies for 2021

BigCommerce: The Omnichannel Guide for 2021

BigCommerce: The Omnichannel Guide for 2021

Loqate – 2020 Holiday eCommerce Lessons: Changing the Tide of Retail

Loqate – 2020 Holiday eCommerce Lessons: Changing the Tide of Retail

WBR Insights: The Unprecedented 2020 Guide to In-Store Holiday Shopping

WBR Insights: The Unprecedented 2020 Guide to In-Store Holiday Shopping

Iterable: Give Your Retail Marketing the Red Carpet Makeover A How-To Guide

Iterable: Give Your Retail Marketing the Red Carpet Makeover A How-To Guide

Salesforce: Your 2020 Holiday Retail Strategy & Planning Guide

Salesforce: Your 2020 Holiday Retail Strategy & Planning Guide

Loqate – The Future of eCommerce: Shifting to a Digital-First Approach

Loqate – The Future of eCommerce: Shifting to a Digital-First Approach

Epsilon – Contactless loyalty: Build connections in a contactless world

Epsilon – Contactless loyalty: Build connections in a contactless world

dotdigital: How to get customers to repeat their purchase

dotdigital: How to get customers to repeat their purchase

dotdigital: Amaze your customers with an unforgettable experience

dotdigital: Amaze your customers with an unforgettable experience

dotdigital: Omnichannel Marketing 101

dotdigital: Omnichannel Marketing 101

Index

Sailthru: Retail Personalization Index 2021

Sailthru: Retail Personalization Index 2021

Infographics

Filling in The Gaps: Integrating Security into Your Cloud Solutions

Filling in The Gaps: Integrating Security into Your Cloud Solutions

Google Cloud: Transforming Specialty Retail with AI

Google Cloud: Transforming Specialty Retail with AI

Data Axle: How data decay is tanking your sales and marketing strategies

Data Axle: How data decay is tanking your sales and marketing strategies

Soprano Design: The Power of Mobile Messaging

Soprano Design: The Power of Mobile Messaging

SmarterHQ: How the Holiday Season Changes Shopper Behavior

SmarterHQ: How the Holiday Season Changes Shopper Behavior

Blue Yonder – Stocking Up: Consumers Prepare for the Holidays and a Third Wave of COVID-19

Blue Yonder – Stocking Up: Consumers Prepare for the Holidays and a Third Wave of COVID-19

Selligent: Business as UNusual

Selligent: Business as UNusual

The NPD Group: Disruption of the Consumer Ecosystem

The NPD Group: Disruption of the Consumer Ecosystem

Doddle: Ecommerce Returns U.S. Consumer Insight Survey 2020

Doddle: Ecommerce Returns U.S. Consumer Insight Survey 2020

SmarterHQ: The Cost of Annoying Your Customers with Email

SmarterHQ: The Cost of Annoying Your Customers with Email

Tech.co: The Value of Customer Retention

Tech.co: The Value of Customer Retention

Qubit: Christmas in July – Consumer survey confirms shift in shopping behavior

Qubit: Christmas in July – Consumer survey confirms shift in shopping behavior

AspireIQ: COVID-19’s impact on back-to-school season

AspireIQ: COVID-19’s impact on back-to-school season

Technavio: COVID-19 Impacts: Retail Self-checkout Terminals Market, 2020-2024

Technavio: COVID-19 Impacts: Retail Self-checkout Terminals Market, 2020-2024

Lucidworks: eCommerce Best Practices – Building a More Profitable Customer Experience

Lucidworks: eCommerce Best Practices – Building a More Profitable Customer Experience

Ordergroove: Subscriptions in the midst of COVID-19

Ordergroove: Subscriptions in the midst of COVID-19

PFS: Coronavirus Consumer Research United States vs. United Kingdom

PFS: Coronavirus Consumer Research United States vs. United Kingdom

First Insight: The Impact of Coronavirus On Purchase Decisions and Behaviors

First Insight: The Impact of Coronavirus On Purchase Decisions and Behaviors

Blue Yonder – COVID-19 Consumer Survey: Grocery Delivery

Blue Yonder – COVID-19 Consumer Survey: Grocery Delivery

Episerver Reimagining Commerce Report 2019

Episerver Reimagining Commerce Report 2019

Magento Commerce: Dos and Don’ts of an Awesome Mobile Experience

Magento Commerce: Dos and Don’ts of an Awesome Mobile Experience

iPaper

Criteo: Rewriting The Rules Of Engagement

Criteo: Rewriting The Rules Of Engagement

Magazines

Connected Spaces Issue

Connected Spaces Issue

Valtech Mag Connected Experiences

Valtech Mag Connected Experiences

Outlook

Deloitte – 2021 Retail Industry Outlook: The New Rules of Retail

Deloitte – 2021 Retail Industry Outlook: The New Rules of Retail

PWC – 2020 US Holiday Outlook: October Edition

PWC – 2020 US Holiday Outlook: October Edition

Playbook

Metapack: Putting stores back to work in today’s omnichannel retail

Metapack: Putting stores back to work in today’s omnichannel retail

StackAdapt: The Programmatic Playbook for CPG Marketers

StackAdapt: The Programmatic Playbook for CPG Marketers

Nudge – Build store teams that are ready for what’s next: A three-phase playbook

Nudge – Build store teams that are ready for what’s next: A three-phase playbook

B-Stock: Holiday Returns Playbook

B-Stock: Holiday Returns Playbook

SmarterHQ: Predictive Marketing Playbook

SmarterHQ: Predictive Marketing Playbook

SmarterHQ: Website Personalization Playbook

SmarterHQ: Website Personalization Playbook

SmarterHQ: Retail Personalization Playbook

SmarterHQ: Retail Personalization Playbook

Dentsu: The Total Commerce Playbook

Dentsu: The Total Commerce Playbook

Metapack: Retail Peak 2020 Capacity Planning Playbook

Metapack: Retail Peak 2020 Capacity Planning Playbook

Q & A

SHIFT HAPPENS: Holiday Shopping Season 2021

SHIFT HAPPENS: Back to School 2021

SHIFT HAPPENS: Back to School 2021

SHIFT HAPPENS: Luxury Redefined

SHIFT HAPPENS: Luxury Redefined

SHIFT HAPPENS: What’s In Store for Holiday 2020

SHIFT HAPPENS: Retailers Identify Today’s New Consumer

SHIFT HAPPENS: Retail Executives Share ‘New Normal’ Insights

SHIFT HAPPENS: Retail Executives Share Post COVID-19 Insights

Reports

Incisiv's 2023 Omnichannel Experience Index

Incisiv's 2023 Omnichannel Experience Index

Incisiv's 2023 State of the Industry: Innovation in Retail

Incisiv's 2023 State of the Industry: Innovation in Retail

Complexity, Data and Greater Uncertainty: How Retail Merchandising Is Changing

Retail at Ransom: Tackling Retail Cybersecurity Threats Head-on

Trends in Retail and Consumer Goods Marketing

Trends in Retail and Consumer Goods Marketing

Deloitte: 2022 Retail Industry Outlook

Deloitte: 2022 Retail Industry Outlook

Shoppers Experience Index

Shoppers Experience Index

Shopify: Future of Retail

Shopify: Future of Retail

Freshworks: The Future of CX: 2022

Freshworks: The Future of CX: 2022

Accenture: Digital Makeover at The Body Shop

Accenture: Digital Makeover at The Body Shop

McKinsey & Company: Increasing Fashion Circularity in California

McKinsey & Company: Increasing Fashion Circularity in California

McKinsey & Company: State of Grocery Europe 2022

McKinsey & Company: State of Grocery Europe 2022

Coveo Ecommerce Relevance Report 2022

Coveo Ecommerce Relevance Report 2022

Everything You Need or Want to Know About Amazon Ads

Everything You Need or Want to Know About Amazon Ads

IRI: Spring Holidays Report 2022

IRI: Spring Holidays Report 2022

Silicon Valley Bank: State of the Markets

Silicon Valley Bank: State of the Markets

Silicon Valley Bank: The Future of Retail

Silicon Valley Bank: The Future of Retail

Acceleration Mode: Retail Trends That Will Define 2022

5WPR: 2022 Consumer Culture Report

5WPR: 2022 Consumer Culture Report

The Electronics Supply Chain Has Short-Circuited: A Tactical Guide to Navigating Supply Chain Disruption

Coveo – Relevance Report 2021: Ecommerce

Coveo – Relevance Report 2021: Ecommerce

eTail – The 5th Annual eTail Holiday Report: Guide to Leveraging Online Shopping, Omnichannel Service, and Personalization for a New Season of Customer Expectations

eTail – The 5th Annual eTail Holiday Report: Guide to Leveraging Online Shopping, Omnichannel Service, and Personalization for a New Season of Customer Expectations

UserTesting: Empathy Experience Index Report – Multichannel retail

UserTesting: Empathy Experience Index Report – Multichannel retail

The Future of Commerce 2025

The Future of Commerce 2025

Blis & WBR Insights: Emerging omnichannel marketing strategies in the CPG industry

Blis & WBR Insights: Emerging omnichannel marketing strategies in the CPG industry

Grocery Trends 2021: The Call for Essential Adaptability

FIS: The Global Payments Report 2021

FIS: The Global Payments Report 2021

Brooks Bell – New Normals in Retail, Travel and Financial Services: Consumer Sentiment Beyond 2020

Brooks Bell – New Normals in Retail, Travel and Financial Services: Consumer Sentiment Beyond 2020

Rethinking Grocery: Why Smart Grocers Are “Checking Out” Autonomous Stores

Rethinking Grocery: Why Smart Grocers Are “Checking Out” Autonomous Stores

Jellyfish: Winning the ecommerce content race

Jellyfish: Winning the ecommerce content race

IRI: Understanding Generation Z

IRI: Understanding Generation Z

SimpliField: The Future of Luxury – Eight Trends That Will Define 2021

SimpliField: The Future of Luxury – Eight Trends That Will Define 2021

Manhattan Associates: Accelerate Top-Line Revenues with Interactive Inventory Visibility

Manhattan Associates: Accelerate Top-Line Revenues with Interactive Inventory Visibility

The Annual eTail Social Commerce Report: Social Commerce and the New Retail Experience

Retailers Reflect on the Future of Stores – Store Management for 2021 & Beyond

Retailers Reflect on the Future of Stores – Store Management for 2021 & Beyond

Adobe: Five Essential Recipes for Retail Success

Adobe: Five Essential Recipes for Retail Success

Waze Ads – Stay the course: How in-car advertising fuels retail growth

Waze Ads – Stay the course: How in-car advertising fuels retail growth

The Changing Face of Retail: What Modern Consumers Expect From Retail Customer Service

The Changing Face of Retail: What Modern Consumers Expect From Retail Customer Service

Acosta – COVID Consumer Journey: Passive to Panic

Acosta – COVID Consumer Journey: Passive to Panic

Ericsson – 10 Hot Consumer Trends 2030: Connected intelligent machines

Ericsson – 10 Hot Consumer Trends 2030: Connected intelligent machines

Adobe – 2021 Digital Trends: Retail in Focus

Adobe – 2021 Digital Trends: Retail in Focus

Vibes: State of Mobile 2021

Vibes: State of Mobile 2021

Metapack: Ecommerce Delivery Benchmark Report 2021

Metapack: Ecommerce Delivery Benchmark Report 2021

IRI: Winning in CPG E-commerce

IRI: Winning in CPG E-commerce

Loqate: Fixing Failed Deliveries, Stamping Out Faulty Fulfillment

Loqate: Fixing Failed Deliveries, Stamping Out Faulty Fulfillment

Feedvisor: Brands, Amazon, and the Rise of E-Marketplaces

Feedvisor: Brands, Amazon, and the Rise of E-Marketplaces

KPMG: Future of Retail

KPMG: Future of Retail

Rightpoint – The CPG Evolution: Rise of the DTC Challengers and Small Business Marketplaces

Rightpoint – The CPG Evolution: Rise of the DTC Challengers and Small Business Marketplaces

Signifyd: State of Commerce Report 2021

Signifyd: State of Commerce Report 2021

UPS Smart E-commerce Report 2021

UPS Smart E-commerce Report 2021

Salesforce: State of the Connected Customer

Salesforce: State of the Connected Customer

Kitewheel: How To Survive The Latest Retail Apocalypse

Kitewheel: How To Survive The Latest Retail Apocalypse

Quorso – Agile Stores Report: Retail’s Agile moment is now

Quorso – Agile Stores Report: Retail’s Agile moment is now

PFS – Digital Takeover: Peak 2020 Report

PFS – Digital Takeover: Peak 2020 Report

The Economist – The Retail Renaissance: The Future of Shopping

The Economist – The Retail Renaissance: The Future of Shopping

Verint Experience Index: Retail

Verint Experience Index: Retail

CommerceNext: Emotionally Connecting With Consumers

CommerceNext: Emotionally Connecting With Consumers

Sidecar – 2021 E-Commerce Marketer Survey: Skills, Teams & Processes for the Future

Sidecar – 2021 E-Commerce Marketer Survey: Skills, Teams & Processes for the Future

CommerceNext: Turning Customer Insights Into Ecommerce Growth Opportunities

CommerceNext: Turning Customer Insights Into Ecommerce Growth Opportunities

Cotiviti – Industry report: The Resilience of Retail

Cotiviti – Industry report: The Resilience of Retail

Treasure Data, eTail & WBR Insights: Retail and Consumer Industry Innovation in 2021

Treasure Data, eTail & WBR Insights: Retail and Consumer Industry Innovation in 2021

5WPR: 2021 Consumer Culture Report

5WPR: 2021 Consumer Culture Report

Bain & Company: Bain Luxury Goods Worldwide Market Study 2020

Bain & Company: Bain Luxury Goods Worldwide Market Study 2020

Shopify: Future of Commerce 2021

Shopify: Future of Commerce 2021

Salesforce: State of Marketing Report

Salesforce: State of Marketing Report

ForwardPMX – Luxe 2020 Trend Report: Luxury Brands Online

ForwardPMX – Luxe 2020 Trend Report: Luxury Brands Online

Positive Luxury – 2021 Predictions Report: Business in the Time of COVID

CI&T: Connected Retail Report

CI&T: Connected Retail Report

Algolia: State of Search and Discover Report

RingCentral: Retail 2020 Connected Shopper and Employee Communications Report

RingCentral: Retail 2020 Connected Shopper and Employee Communications Report

The Business of Fashion and McKinsey & Company: The State of Fashion 2021

The Business of Fashion and McKinsey & Company: The State of Fashion 2021

WBR Insights: Global Social Media Advertising Trends Among Retailers in 2021

WBR Insights: Six Essential Retail Strategies for Combating Consumer Fraud

WBR Insights: Six Essential Retail Strategies for Combating Consumer Fraud

Oracle Retail – Anatomy of Change: Understanding Consumer Behavior in the New Next 2020

Oracle Retail – Anatomy of Change: Understanding Consumer Behavior in the New Next 2020

NewStore: Omnichannel Leadership Report 2021

NewStore: Omnichannel Leadership Report 2021

NewStore: ‘Tis The Time For Omnichannel

NewStore: ‘Tis The Time For Omnichannel

UKG: Retailers Rethink Holiday Season Strategy

UKG: Retailers Rethink Holiday Season Strategy

RingCentral: Retail 2020 connected shopper and employee communications report

RingCentral: Retail 2020 connected shopper and employee communications report

NewStore – Retail’s Next Act: Survival of the Innovative

NewStore – Retail’s Next Act: Survival of the Innovative

Loqate: 2020 Holiday Shopper Insights Report

Loqate: 2020 Holiday Shopper Insights Report

Field Agent – 2020 Holiday Insights: An Omnichannel Christmas

Field Agent – 2020 Holiday Insights: An Omnichannel Christmas

CommerceNext – Holiday 2020 Shipping: Expectations From Retailers And Shoppers

CommerceNext – Holiday 2020 Shipping: Expectations From Retailers And Shoppers

Validity: 2020 Email Deliverability Benchmark

Validity: 2020 Email Deliverability Benchmark

C+R Research – COVID-19: The Impact on Consumers’ Wallets

C+R Research – COVID-19: The Impact on Consumers’ Wallets

McKinsey & GFA – Fashion on Climate: How the Fashion Industry Can Urgently Act To Reduce Its Greenhouse Gas Emissions

McKinsey & GFA – Fashion on Climate: How the Fashion Industry Can Urgently Act To Reduce Its Greenhouse Gas Emissions

IBM: Meet the 2020 consumers driving change

IBM: Meet the 2020 consumers driving change

Accenture: How will COVID-19 change the consumer?

Accenture: How will COVID-19 change the consumer?

AspireIQ: Brand community & the future of marketing

AspireIQ: Community Intelligence Marketing Report

AspireIQ: Community Intelligence Marketing Report

Accenture: How is COVID-19 changing the retail consumer?

Accenture: How is COVID-19 changing the retail consumer?

CommerceNext – The Big Pivot: How Traditional And Digital-First Retailers Re-Prioritized Marketing Investments In The Wake Of COVID-19

CommerceNext – The Big Pivot: How Traditional And Digital-First Retailers Re-Prioritized Marketing Investments In The Wake Of COVID-19

TVB: Back to School & College 2020

TVB: Back to School & College 2020

Validity – Email Deliverability: A Journey into the Inbox 2020

Validity – Email Deliverability: A Journey into the Inbox 2020

Sidecar – Data, Automation, and AI: How Retailers are Driving Practical Ad Strategies

Sidecar – Data, Automation, and AI: How Retailers are Driving Practical Ad Strategies

Future Stores – Engaging Digital Natives in Physical Retail: Strategies for Brand Transformation and Customer Loyalty

Epsilon: Consumer Sentiment During COVID-19

Epsilon: Consumer Sentiment During COVID-19

eTail – Beyond Black Friday: Five eCommerce Strategies to Boost Sales During Non-Traditional Holidays

eTail – Beyond Black Friday: Five eCommerce Strategies to Boost Sales During Non-Traditional Holidays

eTail – 2020 Retail Media Report: Embracing Digital Platforms in Consumer Retail

eTail – 2020 Retail Media Report: Embracing Digital Platforms in Consumer Retail

Interbrand: Breakthrough Brands 2020

Interbrand: Breakthrough Brands 2020

MEDIARadar: How Consumer Advertising has Adjusted to the New Normal

MEDIARadar: How Consumer Advertising has Adjusted to the New Normal

Big Red Rooster: Creating Next – A Post COVID-19 Reality

Big Red Rooster: Creating Next – A Post COVID-19 Reality

Clarus Commerce: 2020 Premium Loyalty Data Study

Clarus Commerce: 2020 Premium Loyalty Data Study

Accenture: COVID-19 is Reshaping the Consumer Goods Industry

Accenture: COVID-19 is Reshaping the Consumer Goods Industry

Accenture: How will COVID-19 change the retail consumer?

Accenture: How will COVID-19 change the retail consumer?

Wunderman Thompson Commerce: The Future Shopper Report 2020

Wunderman Thompson Commerce: The Future Shopper Report 2020

Omnisend: COVID-19 Email Marketing Statistics

Omnisend: COVID-19 Email Marketing Statistics

Nosto: Effects of the COVID-19 Outreach on Fashion, Apparel, and Accessory Ecommerce

Nosto: Effects of the COVID-19 Outreach on Fashion, Apparel, and Accessory Ecommerce

eTail – Global eCommerce in 2020 and Beyond: Four Modern Challenges and Opportunities

eTail – Global eCommerce in 2020 and Beyond: Four Modern Challenges and Opportunities

The 2020 eTail Digital Playbook: Identifying Technologies that Align with Long-Term Customer Preferences

The 2020 eTail Digital Playbook: Identifying Technologies that Align with Long-Term Customer Preferences

Accenture: Reimagine the Retail Workforce

Accenture: Reimagine the Retail Workforce

CI&T Connected Retail Report

CI&T Connected Retail Report

Research

Google: 5 consumer truths to get your marketing ready for 2021

Google: 5 consumer truths to get your marketing ready for 2021

JRNI: Rewriting the rules of retail engagement

JRNI: Rewriting the rules of retail engagement

Raydiant – Reopening Retail in 2020: Insights From 400+ Brick-and-Mortar Operators

Raydiant – Reopening Retail in 2020: Insights From 400+ Brick-and-Mortar Operators

Strategy Papers

SheerID: 5 Marketing Strategies to Accelerate Your D2C Efforts

SheerID: 5 Marketing Strategies to Accelerate Your D2C Efforts

Studies

RIS’ annual “Retail Technology Study”

RIS’ annual “Retail Technology Study”

WD Partners – Malls are on Life Support: Not So Fast

WD Partners – Malls are on Life Support: Not So Fast

parcelLab – Operations Experience 2021: How Does US Retail Measure Up?

parcelLab – Operations Experience 2021: How Does US Retail Measure Up?

Clarus Commerce – 2021 Loyalty Industry Data Study: Insights, Challenges & Plans from Today’s Retailers

Clarus Commerce – 2021 Loyalty Industry Data Study: Insights, Challenges & Plans from Today’s Retailers

Incisiv – 2020 Shopper Study: The New Store Shopper in High-Touch Retail

Incisiv – 2020 Shopper Study: The New Store Shopper in High-Touch Retail

Surveys

SimpleTexting: The Mobile Shopping Survey

SimpleTexting: The Mobile Shopping Survey

Shogun: Is Your Direct-to-Consumer Store Guilty of These Common Deal Breakers?

Shogun: Is Your Direct-to-Consumer Store Guilty of These Common Deal Breakers?

PayPal: COVID-19 has Changed the Fashion Industry. Here’s How Retailers Should Prepare for Holiday and Beyond.

PayPal: COVID-19 has Changed the Fashion Industry. Here’s How Retailers Should Prepare for Holiday and Beyond.

SHIFT HAPPENS: Retailers Identify Today’s New Consumer

Raydiant – Reopening of Retail: Insights From 500+ Retail Sales Associates

Raydiant – Reopening of Retail: Insights From 500+ Retail Sales Associates

CommerceNext 5th COVID-19 Survey: Retailers’ Outlook Improves …

CommerceNext 5th COVID-19 Survey: Retailers’ Outlook Improves …

Trends

WGSN: 10 Key Trends for 2021 & Beyond

WGSN: 10 Key Trends for 2021 & Beyond

Webinars

Valtech & Forrester Webinar: “HOW DID WE NOT KNOW IT WAS BROKEN?”

Valtech & Forrester Webinar: “HOW DID WE NOT KNOW IT WAS BROKEN?”

White Papers

70 Technology Trends That Will— And Will Not—Shape 2022

70 Technology Trends That Will— And Will Not—Shape 2022

The Future of Ecommerce: Five Key Trends for 2022

The Future of Ecommerce: Five Key Trends for 2022

Commercetools: Reimagining Retail Commerce in a New Normal World

Commercetools: Reimagining Retail Commerce in a New Normal World

The Department Store Isn’t Dead—It’s Evolving

A Unified Ecommerce & ERP Solution with BigCommerce + Acumatica

A Unified Ecommerce & ERP Solution with BigCommerce + Acumatica

Adlucent: Shifting Social Strategy in 2021

Gimbal – Convenience is the New Currency: How a Pandemic Shaped a Frictionless Future

Gimbal – Convenience is the New Currency: How a Pandemic Shaped a Frictionless Future

commercetools – The Hottest Marketing Innovation for 2021: Headless Commerce

commercetools – The Hottest Marketing Innovation for 2021: Headless Commerce

Tulip: Shifting Consumer Shopping Habits in 2021

Tulip: Shifting Consumer Shopping Habits in 2021

Radial: Retail Supply Chains Take on Pandemic-Era Challenges

Radial: Retail Supply Chains Take on Pandemic-Era Challenges

The Industrious – Gen Z and the Retail Middle Class: A Path Forward

The Industrious – Gen Z and the Retail Middle Class: A Path Forward

Oracle NetSuite Critical Components of Achieving the Perfect Order

Oracle NetSuite Critical Components of Achieving the Perfect Order

commercetools: Reimagining Retail Commerce in a Post-COVID World

commercetools: Reimagining Retail Commerce in a Post-COVID World

Oracle NetSuite: How to Make a Next-Generation Store a Right Now Store

Oracle NetSuite: How to Make a Next-Generation Store a Right Now Store

WGSN: Future Consumer 2023

WGSN: Future Consumer 2023

Data Axle: 10 Data and Marketing Trends to Adopt in 2021

Data Axle: 10 Data and Marketing Trends to Adopt in 2021

SmarterHQ – Millennials: Where they shop, How they shop, Why it matters

SmarterHQ – Millennials: Where they shop, How they shop, Why it matters

Orckestra: 9 Ways to Get Your Retail Chain in Shape for a Big Holiday Season

Orckestra: 9 Ways to Get Your Retail Chain in Shape for a Big Holiday Season

Valtech: Luxury Meets the Modern Era

Valtech: Luxury Meets the Modern Era

Metapack: Global eCommerce Consumer Report – Post Purchase Experience

Metapack: Global eCommerce Consumer Report – Post Purchase Experience