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shoptalk Europe

SHOPTALK Europe 2022

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Shoptalk Europe is back and bigger than ever! Taking place June 6-8, 2022 in London, U.K.

This year’s event is poised to bring some of the world’s most insightful and innovative retailers, tech companies, and analysts all together under one roof.

Check out the Top Retail Influencers’ picks for the must see sessions, exhibitors, stores and events during your time in London, and be sure to sign up for an exclusive interview with RETHINK Retail at the show.

Ron Thurston

“The last two years has presented the greatest shock to physical retailing since rationing during the second world war. Prolonged lockdowns have acted as a catalyst for change in consumer behaviour with unprecedented shifts in footfall that is now being reflected in the usage of physical stores and destinations. I’m excited to be at Shoptalk Europe this year to understand how retailers are responding to these changes, and how they plan to adapt their propositions to meet the future demands of consumers.”

Diane Wehrle, Marketing & Insights Director at Springboard

Rethink logo

Meet Us at Our Booth E33

RETHINK Retail is partnering with Shoptalk Europe to bring live video and event coverage straight to your social feed. Be sure to follow the hashtags #RETHINKRetail and #ShoptalkEurope for live updates. 

Want to meet with us at the show? Request an on-site interview at our media booth or on the show floor. 

Join our team and Top Retail Influencers for a Happy Hour Meet & Greet at the RETHINK Retail media booth E33 from 15:30-17:00 (3:30-5:00 pm) on Tuesday, June 7.

RSVP

Interview with us at the conference.

Martin Newman

“I’m looking forward to sessions on the new retail organization and in particular those that address the need to work cross-functionally to create a cohesive shopping experience. To guarantee future success, retailers need to be customer-centric. And closer cross functional working with shared objectives will be at the heart of achieving this transformation.”

Martin Newman, The Consumer Champion; Founder of Customer Service Action and The Customer First Group

Toby Pickard

“Recent developments in technology are revolutionising the path-to-purchase and I’m looking forward to learning more about the latest cutting-edge solutions being trialed by industry. It will also be interesting to hear how companies are addressing the sustainability agenda and the current challenges in the supply chain.”

Toby Pickard, Head of Insight – Retail Innovation & Futures at IGD

AGENDA AT A GLANCE

 
AFTERNOON

Track 3: The New Retail Organization


Attracting, Developing and Retaining Top Digital Talent


1:00pm — 1:40pm BST


Matt Grest, Chief Information Officer, The Very Group

Jessica Alsing, Chief Digital Officer, Grendene Global Brands

Alejandro Ferrer Ramos, VP, CIO Global Brand Technology, The Estée Lauder Companies

Chris Brook-Carter, CEO, retailTRUST (Interviewer)

Track 1: Insights and Perspectives on Retail’s Transformation


The Changing Consumer: New Insights and Perspectives


1:45pm — 2:25pm BST


Susan Barratt, CEO, IGD

Carla Buzasi, President and CEO, WGSN

Kees Jacobs, VP, Global Consumer Products & Retail, Capgemini

Zahra Mohamed, Senior Content Manager, Shoptalk (Emcee)

Track 3: The New Retail Organization


Leading with Purpose


2:30pm — 3:10pm BST


Damian Brown, Group Head of Talent Acquisition, Chalhoub Group

Lucia Marcuzzo, SVP & Managing Director, North Europe, Levi Strauss & Co

Chris Brook-Carter, CEO, retailTRUST (Interviewer)

Opening Remarks


4:30pm — 4:45pm BST


Leading the Revolution in Online Grocery (General Session Room)


4:45pm — 5:05pm BST


Tim Steiner OBE, Co-Founder & CEO, Ocado Group

Krystina Gustafson, SVP, Content, Shoptalk (Interviewer)

Becoming a Great Leader (General Session Room)


5:05pm — 5:25pm BST


Sian Keane, Chief People Officer, FARFETCH

Fiona Tan, Chief Technology Officer, Wayfair

Rebecca Bemhena, VP Content, Shoptalk (Interviewer

 
Morning

In Search of the Best Customer Ecosystem (General Session Room)


9:00am — 9:20am BST


Frans Muller, CEO, Ahold Delhaize

Joe Laszlo, VP, Content, Shoptalk (Interviewer)

Unlocking Innovation: The Technologies and Trends Shaping Retail’s Digital Future (General Session Room)


9:20am — 9:40am BST


Roland Palmer, GM UK, Belgium, Netherlands & Nordics, Alibaba Group

Stacey Widlitz, President, SW Retail Advisors (Interviewer)

Prestige Beauty Reimagined (General Session Room)


10:00am — 10:20am BST


Sylvie Moreau, President, Europe & Middle East, Sephora

Track 3: Groundbreaking Marketing Strategies and Tactics


The C-Suite on the Evolution of Marketing


10:35am — 11:15am BST


Eve Williams, Chief Marketing Officer, UK, eBay

Jessica Warch, Co-Founder & CEO, Kimaï

Peter Kim, Chief Marketing Officer, The Bicester Collection

Debbie Ellison, Global Chief Digital Officer, VMLY&R COMMERCE (Interviewer)

Track 2: Groceryshop at Shoptalk Europe


Succeeding with Grocery Ecommerce Partners and Technologies


11:20am — 12:00pm BST


Balakrishnan Subramanian, VP, Digital Demand, Mars

Vincent Cotte, Director of Ecommerce Strategy, Carrefour Group

Anna Farberov, GM PepsiCo Labs, Global Venture & Innovation, PepsiCo

Rocquan Lucas, Content Director, Shoptalk (Emcee)

 
Afternoon

Track 1: Reinventing Physical Retail


A Pivotal Moment for Physical Retail: New Formats, Layouts and the Changing Role of the Store


12:05pm — 12:45pm BST


Richard Hurren, Global Head of DTC, Levi Strauss & Co

Natali Stojovic, SVP, LEGO Retail, The LEGO Group

Nicole Srock.Stanley, Founder & CEO, dan pearlman Group

Thomas Harms, Managing Partner, Global Retail, EY (Interviewer)

Track 3: The Future of Brands


Building a Modern Brand


2:35pm — 3:15pm BST


Joanna Dai, Founder, Dai

Carole Diarra, Global VP Marketing, UGG

Suzy Davidkhanian, Principal Analyst, Retail & Ecommerce, Insider Intelligence (Interviewer)

Track 3: The Future of Brands


Adapting Brands and Messaging for Gen Z


3:20pm — 4:00pm BST


Leonie Schuessler, Managing Partner, Strategy, Ogilvy

Sandra Kampmann, Head of Insight and Analytics, ASOS.com

Olivia Calafat, Chief Marketing Officer, Wallapop

Carla Buzasi, President and CEO, WGSN (Interviewer)

 
Morning

Keynote (General Session Room)


9:20am — 9:40am BST


Daniel Gebler, Co-Founder & Chief Technology Officer, Picnic

Rebecca Bemhena, VP Content, Shoptalk (Interviewer)

Track 2: Groceryshop at Shoptalk Europe


Maintaining Customer Loyalty During Massive Shifts in Shopper Behaviour


10:10am — 10:50am BST


Erik Huberman, Founder, Hawke Media

Antoine Nussenbaum, Co-Founder & Investor, Felix Capital

Suzanne McDonnell, Chief Commercial Officer, BARK

Track 2: Groceryshop at Shoptalk Europe


New Shopper Marketing Tactics for a Digitally Accelerated World


10:55am — 11:35am BST


Katharina Sutch, Director of Shopper & OmniChannel Activation, The LEGO Group

Katy Clark, Head of Industry - Grocery, Food & Energy Retail, Meta

Alister Greenwood, Head of Global eCommerce Insights & Analytics, Mondelez

Jonathan Lewis-Jones, Managing Director, Publicis Commerce (Interviewer)

Track 1: The Sophisticated Supply Chain


Embracing Sustainability: Plotting a Greener Future for Retail


11:40am — 12:20pm BST


Katelijn Quartier, Academic Director, Retail Design Lab

Genia Mineeva, Founder, BEEN London

Mark Boyd-Boland, Partner, L.E.K. Consulting (Interviewer)

 
Afternoon

Track 1: Meeting Changing Customer Demands


2:10pm — 2:50pm BST


Track Keynote: Delighting Customers with Personal Interactions


Julia Bösch, Co-Founder & CEO, OUTFITTERY

Track Keynote: Delighting Customers with New Services


Parag Parekh, Global Chief Technology Officer, IKEA

Track 3: Global and Cross-Border Retail


Selling to Consumers Across Borders in Europe


2:55pm — 3:35pm BST


Michael Truluck, CEO, La Redoute International

Charles Waters, President, EMEA, Revlon

Isabelle Aberman, Global Retail Director, Camper

Michael Jary, Senior Adviser, OC&C Strategy Consultants (Interviewer)

Top Speakers

Parag Parekh

Parag Parekh

Co-Chief Digital Officer | Ingka Group (IKEA Retail)

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Katy Clark

Katy Clark

Head of Industry – Grocery, Food & Energy Retail | Meta

About →

Sandra Kampmann

Sandra Kampmann

Head of Insight and Analytics | ASOS.com

About →

Elodie-Perthuisot

Elodie Perthuisot

Executive Director E-Commerce, Data and Digital Transformation | Carrefour Group

About →

Eve Williams

Eve Williams

Chief Marketing Officer, UK | eBay

About →

wong

Jue Wong

CEO | Olaplex

About →

Andrew Smith

“European markets have some of the most stringent sustainability requirements on the planet. I am super-nerd-level excited to hear from brands and partners alike about how they are facing the challenges of creating a sustainability focused retail environment”.

Andrew Smith, Co-founder & Managing Partner of ThinkUncommon; Co-founder & CEO of Sproutly

Shannon Flanagan

“My passion is helping retailers create happy path journeys for their customers. As digital engagement continues to rapidly grow and advance, creating easy, seamless and personalized experiences across offline and online channels is a “must address now” imperative for retailers. I’m excited to hear how brands are addressing, including their leverage of AI to do so. One of my favorite topics is what the metaverse means today and in the future for retail. I can’t wait to listen and talk about next gen shopping and service!”

Shannon Flanagan, VP of Global Industry Strategy: Retail, E-Commerce & CPG at Talkdesk

TECH LEADERS YOU CAN’T MISS

Nudge

Booth K66

Visit our booth to learn how pricing is done right and how instrumental it is for the future!

Explore our enhanced product and enterprise offerings, featuring even more robust industry leading data that allows us to provide clients with the most substantial e-commerce information streams available on the market today.

Big ideas for big brands: 

  • Pricetracer for brands! The first price tracing software solution that will have you set up and onboarded in under 5 min, with no integration requirements. 
  • Our all new Ai pricing recommendation application for the Amazon Buy Box

Don’t miss out:

We are the European leaders in automated and dynamic pricing software and hold years of knowledge and insights across multiple industries — we are available at the event for comment and assistance.

Nudge

Booth L64

Steve Dresser

“2022 and beyond will see the world emerge from the pandemic but will the focus on stores continue? There is a need to blend technology into stores, but it just can’t be tech for tech’s sake, nor can online just be produced as the answer for every single challenge that retail faces. There is a real need for physical stores to be great and despite a few, lone voices saying this pre COVID, it’s become clear in the pandemic that the role of a good store has never been more important. I am encouraged by tech that is emerging to really improve things for the store associates; around the usage of AR for planograms and some of the digital improvements are also important. But tech just isn’t effective without solid retailing foundations delivered through effective training and relentless execution of the day to day. That remains as true as it ever was.”

Steve Dresser, Managing Director at Grocery Insight

Store Suggestions

Andrew Busby

“I’m really excited that Shoptalk Europe is coming to London – home to some of the most exciting stores physical retail has to offer. For anyone attending, I would urge you to take advantage of the fact that you will be right in the centre of the world’s greatest retail destination. From the iconic Oxford Street to the luxurious Bond Street to the eclectic Carnaby Street, London has plenty to offer and demonstrates why physical retail at its best is not just a great experience, it is truly inspiring”

— Andrew Busby, Founder and CEO of Retail Reflections; Global Industry Leader Retail at Software AG

selfridges

Selfridges

400 Oxford St, London W1A 1AB, United Kingdom

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Burberry

Burberry

1 Sloane St, London SW1X 9LA, United Kingdom

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Fortnum_and_Mason

Fortnum & Mason

4-7 Royal Exchange, London EC3V 3LR, United Kingdom

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tesco express

Tesco Express

19-21 High Holborn, London WC1V 6BS, United Kingdom

About

Shop&Go

ALDI Shop&Go

Greenwich High Rd, London SE10 8NB, United Kingdom

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lush

Lush

175-179 Oxford St, London W1D 2JS, United Kingdom

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lego

LEGO

3 Swiss Ct, London W1D 6AP, United Kingdom

About

Situ Live

SiTU L!ve

Westfield Shopping Centre, 2126/2127, Ariel Way, London W12 7GE, United Kingdom

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selfridges

Selfridges

400 Oxford St, London W1A 1AB, United Kingdom

About

Burberry

Burberry

1 Sloane St, London SW1X 9LA, United Kingdom

About

Fortnum_and_Mason

Fortnum & Mason

4-7 Royal Exchange, London EC3V 3LR, United Kingdom

About

tesco express

Tesco Express

19-21 High Holborn, London WC1V 6BS, United Kingdom

About

Shop&Go

ALDI Shop&Go

Greenwich High Rd, London SE10 8NB, United Kingdom

About

lush

Lush

175-179 Oxford St, London W1D 2JS, United Kingdom

About

lego

LEGO

3 Swiss Ct, London W1D 6AP, United Kingdom

About

Situ Live

SiTU L!ve

Westfield Shopping Centre, 2126/2127, Ariel Way, London W12 7GE, United Kingdom

About

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